Pesquisas recentes

Sem pesquisas recentes

How to filter by inbound email and call ticket

image avatar

engineering

Publicado 13 de mai. de 2024

Hello, 

 

I need to identify a way in Zendesk Explore to filter by inbound email and call ticket to help create our First Call Resolution metric. I tried filtering by Submitter and by Requester, but I still get tickets generated by my internal staff included in the results. 

 

Thanks,


Dan

0

1

1 comentário

Data
    image avatar

    Francis Casino

    Zendesk Customer Care

    Hello there!
     
    To check and assist you better, I have created a ticket (12615555). Kindly expect an email and we'll go from there. 

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação