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Improve Styling for Links in Messaging Widget

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Kris

Zendesk Luminary

Publicado 10 de jun. de 2024

When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclear they are clickable. On hover they are underlined. Ideally there would be a setting for styling these differently from non-linked text, but as a quick fix underlining the links always or giving them a different text color like the standard link blue would be an improvement. 

 

I shared this feedback privately over a year ago but there hasn't been any changes so I wanted to share it publicly to others could +1 if they are affected by it as well. 

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4 comentários

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    Shawna James

    Community Product Feedback Specialist

    Hey Kris,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Will Poon

    Zendesk Product Manager

    Hi Kris, 

     

    Thanks for reaching out, I'm one of the PM's working on our messaging web widgets and SDKs. This is a feature we have included along with other rich text enhancements that our teams are currently reviewing and doing technical discovery on. 

     

    While we have no timeframes that we can share right now, our teams are looking to implement this capability in the near future. 

     

    Thanks,

     

    Will 

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    Alan Pugh

    Will Poon Any updates on rich text for Messaging?

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    Onur Okutan

    Zendesk Product Manager

    Hi Alan,

    Thanks for following up on this request—we appreciate your patience.

    The good news is that our teams are actively working on rich text enhancements for the messaging web widget and mobile SDKs, including better styling for links. While we can’t share specific timelines for feature releases, this update will be available very soon in an upcoming rollout.

    To stay informed, you can check out our What’s New page in the Help Center or keep an eye on our changelog—we’ll be sure to provide an update there once this goes live.

    Thanks again for reaching out!

    Onur

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