channel default public or internal - ticket composer

Hello,

About channel switching logic in the ticket composer – Zendesk help

Announcing a logic improvement for the “Public by default” ticket setting (coming soon) – Zendesk help

about “Channel switching logic for email and other ticket types”:

It is very annoying and time-consuming for us that the default composer is internal if the ticket only has internal notes. Especially for manually created tickets, it is logical that you want to send an answer to the customer at some point. 

Why doesn't the default setting that we have set in our admin settings apply here?

Why do you make this exception for internal notes?

Why is there an additional pop-up, even more time-consuming, when we want to send a public reply now? Please turn this off again.

Can you please add a setting (tickbox) for each instance to decide this setting by themselves instead of having it prescribed?

Thanks, Julia