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Easy way to accessing the chat shortcuts
Publicado 24 de jun. de 2024
User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.
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Arianne Batiles
Hi Renu Sharma
Are you referring to the shortcuts in the agent workspace? If so, agents may also type in a word in the description to look for the shortcut. Here's an example where I typed in the word “can” which is not part of the shortcut title:
Here's an article for reference.
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