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Zendesk - creating a basic chatbot on whatsapp is almost impossible

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Permanently deleted user

Publicado 03 de jul. de 2024

A simple flow builder with different input and output types that are supported by meta is impossible to build currently via Zendesk. I wish this was there.. This is a basic feature available on all omnichannel platforms. 

If a customer replies to a notification the agent does not see, the context of the message sent.

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    Dainne Kiara Lucena-Laxamana

    Zendesk Customer Care

    Hi @... ,

     

    Thanks for the feedback.  I advise you to provide your feedback on our community where our Developers and product managers can see. 

    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post  

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