Pesquisas recentes

Sem pesquisas recentes

I would like to know how to close a conversation between an agent and a user when transferring from a bot builder to an agent.

image avatar

Kodai Takahashi

Publicado 06 de jul. de 2024

I am using the bot builder for messaging functionality.
I am using the step of forwarding to an agent in the bot builder.
My question is I would like to know how to close the conversation between the agent and the user when it is transferred from the bot builder to the agent.
I would like to know how to do this because the conversation is not closed even when the ticket is resolved.

0

1

1 comentário

Data
    image avatar

    Francis Casino

    Zendesk Customer Care

    Hello Kodai,
     
    I have created a ticket to investigate this matter further. You can look forward to receiving an email from us soon.
     
     

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação