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Feature Request - Forward a ticket keeping attachments



Publicado 09 de ago. de 2024

Hello,

 

Almost all of our agents have requested this feature and are curious why this is not an option.

It would save a lot of time between saving attachments and reattaching when forwarding mail to another user outside of Zendesk.

 

A new feature similar to when you forward an email out of outlook how it keeps all attachments would be nice.


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