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Zendesk - Product Speed is Horrible and Chat user experience is Abyssmal/Poor

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Eric Stone

Publicado 25 de out. de 2024

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

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    Shawna James

    Community Product Feedback Specialist

    Hey Eric,
     
    Thank you for taking the time to provide us with your feedback, and i'm sorry to hear that you are experiencing slower speeds that is certainly not desired. This has been logged for our PM team to review. For others who have similar feedback, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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