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Calls dropping all the time - Agents are suffering



Publicado 04 de nov. de 2024

Hello everyone,

 

We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable but still the problem persists. Anyone has experienced this struggle in the past? Every 1/7 calls drop and it is making our customer service team struggle.

 

Could you please help me to fix it?


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