Request for permission for non-admin agents to view/add/edit proactive messages

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

We would like for non-admin agents to be able to view/add/edit proactive messages. As confirmed by Zendesk Support in the ticket #13183663, currently, only admins have access to this section and I was advised to submit a product feedback on this matter.

We are reticent giving admin role to agents only for this permission, so this improvement would be very welcome for our instance.

What problem do you see this solving? (1-2 sentences) 

If non-admin agents can access and maintain the proactive messages, then we won’t be limited by the availability of an admin for it, as we currently are. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

We started recently using proactive messages and noticed this limitation when thinking about delegating the responsibility to senior non-admin agents to maintain the proactive messages. It impacts our business in the sense that we can update the proactive messages only during times when admins are available.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No workaround and we are limited to updating or adding new proactive messages only when admins are available.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

From my point of view, the solution would imply adding this permission in the configuration of the custom roles for agents, like for other features (macros, views, business rules, etc.)

Thanks!