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Messenger should use same authentication as Support/Talk



Publicado 10 de fev. de 2025

We are currently unable to implement Messenger due to the following:

 

- Ticket requests are limited to registered users and domains defined in our Allow list

- Messenger is not integrated with this list of registered users

- There is no way to restrict use of Messenger to logged in users (require site login for the Messenger widget to appear)

 

I have had a developer review any/all documentation on Messenger, and we cannot find a solution. We cannot allow random site visitors to start messaging and opening tickets. Does anyone have a solution for this?


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Anastasiya Kastsiushkina

Zendesk Product Manager

Hey Matthew!

Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.

Let me know if you need further assistance or clarification!

Best,
Anastasiya

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