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Feedback - Apps and integrations (Platform)

Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

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      Slack Integration - Post ticket updates to thread
      Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to t...

      Publicado 16 de jun. de 2022 · Joel Watson

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      Automatically sync new SFDC field options to mapped ZD org field
      For context: we have a large team and completely separate support and sales ops functions. We utilise the existing Sales...

      Publicado 08 de out. de 2024 · Alastair Adams (US)

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      Out of office app : Allow non-Admins to change agent status
      We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in diff...

      Publicado 02 de mar. de 2022 · Alexandra Robinson

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      Lookup relationships 1 to many
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 27 de set. de 2024 · Bobby Koch

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      App Plantt broken??
       I was trying to install https://www.zendesk.com/marketplace/apps/support/246381/plantt, however, it looks like this app...

      Publicado 01 de out. de 2024 · White Hat

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      Slack integration - Additional and mandatory fields prior to submitting ticket from ticket creation in Slack UI
      Description/Use Cases: From the ticket creation UI in Slack that sends the ticket to Zendesk. There is a need to have mo...

      Publicado 08 de dez. de 2023 · Manny

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      Feature request: Remove agent license during SCIM deprovisioning
      Respondido
      Current SCIM implementation does not remove the agent license automatically. This is a major hassle as we now periodical...

      Publicado 10 de mai. de 2022 · Frank Weigel

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      The loss of the ZenDesk "Text" App is catastrophic to our business processes
      The listed workaround was “Use Support placeholders to add account information by following these instructions", but the...

      Publicado 04 de set. de 2024 · Alan Holmes

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      allow-modals for Iframe within apps.zdusercontent
      I have created a Custom app in the Zendesk Application, I want to add allow-modals within the sandbox attribute of the i...

      Publicado 07 de nov. de 2022 · Pratick Saha

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      New Feature: Please add multiple Zendesk <-> JIRA linkages
      Team, We have multiple Zendesk instances across our company's ecosystem that we would like to connect into our "home" J...

      Publicado 12 de ago. de 2021 · Zansm

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