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Feedback - Apps and integrations (Platform)

Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

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      Time Spent Merging Tickets
      A huge blind spot in my org's Zendesk Data is the amount of time agents are spending merging tickets. It appears that th...

      Publicado 14 de jul. de 2022 · Crawford Philleo

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      Help Center API's - Ability to use them in ZAF apps
      I have had a support ticket with Zendesk (#12095702) about using the help center API's in a ZAF app, and was encouraged ...

      Publicado 02 de jan. de 2024 · Jens Herlevsen

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      Zendesk / Jira connector
      The Zendesk <-> Jira DC connector does not currently have any logging. In order to get early indication of a prob...

      Publicado 27 de mar. de 2023 · Brett Connor

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      Jira to Zendesk migration
      Não planejado
      Both, Jira and Zendesk are powerful tools.  But... since Jira is becoming very expensive and is giving up on Jira Serve...

      Publicado 03 de abr. de 2022 · Jacek Wizmur

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      JWT Sign-in Should Create Organization
      Não planejado
      Feature Request Summary:  When using JWT to sign in a user from our system into our Zendesk instance, passing the organ...

      Publicado 03 de jun. de 2022 · Mike

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      Emails sent from third party platform.
      Currently i have built a custom shipping solution directly in zendesk. Id want to have the option of passing an email to...

      Publicado 22 de mar. de 2024 · Parth Patel

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      Support for custom Ticket Statuses in Proactive Tickets
      Hi there, We use the proactive tickets Zendesk app and were wondering if there were any planned updates to be able to su...

      Publicado 19 de jan. de 2024 · David Kristofor Kingsbury

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      Salesforce app in Zendesk doesn't support Account Hierarchy Lookup
      Hey Team,We wanted to bring this to attention that Salesforce app in Zendesk doesn't support Account Hierarchy Lookup. w...

      Publicado 19 de jan. de 2024 · Garima Hans

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      Zendesk support phone update for Whatsapp integration
      Hi   At the moment, there is no way to update an end-user phone number in Zendesk support in a way it can be used by t...

      Publicado 08 de jun. de 2023 · Yoram

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      Allow Answer Bot API to solve a ticket
      Feature Request Summary:  When using the Answer Bot API, we should have the option to submit a resolution against a spe...

      Publicado 11 de mai. de 2022 · Dan Cooper

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