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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
      Afixado
      Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

      Publicado 28 de mar. de 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
      Afixado
      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

      Publicado 18 de ago. de 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
      Afixado
      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Publicado 03 de jan. de 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
      Afixado
      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Publicado 15 de jan. de 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
      Afixado
      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Publicado 08 de fev. de 2024 · Trae McConniel

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      Add Accordion to the templates
      Afixado
      Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

      Publicado 18 de jun. de 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
      Afixado
      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Publicado 02 de out. de 2024 · Matthew Toenjes

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      Guide community tips for Help Center
      Afixado
      Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

      Publicado 21 de ago. de 2013 · Jennifer Rowe

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      Reporting for key words within Ticket Summary
      I need some help in creating a report where I need to look for 3 or 4 different key works within Ticket Summary field an...

      Publicado 06 de mar. de 2025 · Igneshkumar Patel

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      Restricting Satisfaction Surveys by Date
      Introduction Customers with many tickets can become overwhelmed with satisfaction surveys. This frustrates the customer...

      Publicado 03 de out. de 2017 · ZZ Graeme Carmichael

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