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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

Publicado 23 de set. de 2018 · Joshua Tallent

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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

Publicado 11 de jan. de 2017 · Supervisão - Atendimento

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Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

Publicado 20 de mai. de 2023 · Stephen Belleau

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Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

Publicado 10 de mai. de 2016 · Felix Stubner

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I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

Publicado 03 de jul. de 2024 · Robyn Casanova

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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

Publicado 13 de set. de 2024 · Fredrick Hildebrand

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Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

Publicado 12 de dez. de 2023 · Edward Teach

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The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

Publicado 30 de out. de 2020 · Chris Bulin

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In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

Publicado 28 de jan. de 2025 · Rishi Dutta

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How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

Publicado 22 de mai. de 2020 · Alejandro Colon

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