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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Triggers to get the most out of Customer Satisfaction - Re-evaluation
      So, by now, a lot of Zendeskers out there have made great use of the wonderfully simple, yet elegant Customer Satisfacti...

      Publicado 28 de jan. de 2013 · Joseph Tinter

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      Show less than 6 articles on Category.hbs template
      Zendesk level: Beginner Knowledge: Copy and Paste Time Required: 5 minutes   Zendesk will automa...

      Publicado 04 de dez. de 2013 · ModeratorWes

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      Displaying Large Images in Articles at Full Resolution
      Sometimes in our Help Center we have images we want to include in an article, but when they scale to fit our theme they ...

      Publicado 11 de mai. de 2017 · Dan Cooper

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      How to add custom fields to your support request forms that display data from your SQL databases
      Drop-down select list custom fields can be an efficient way to collect the details you need in a Zendesk ticket. You can...

      Publicado 16 de dez. de 2020 · Laura Campbell

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      How to deflect customer support tickets with Zendesk and Dialogflow AI
      In this tutorial I will show you how to build a web contact form on Zendesk that uses state-of-the-art AI to suggest rel...

      Publicado 30 de jun. de 2020 · Sorin Alupoaie

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      Best practices for managing known issues?
      Respondido
      I am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of the...

      Publicado 05 de jul. de 2018 · Justin Fenech

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      Video background on Category Page
      This nice enhancement is based on the Humble Squid theme. See live example at: https://moderatortal.zendesk.com/hc/en-...

      Publicado 30 de mar. de 2016 · Tal Admon

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      Temporary high contrast styling for ticket tabs
      To achieve higher contrast for agent ticket tabs tempororily (this only lasts until you refresh the page or change it) ...

      Publicado 02 de nov. de 2016 · Andrew J

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      How to add tabs to your Help Center home page
      I implemented tabs using jQuery-UI tabs plugin, which makes it quite simple to embed in Zendesk Help Center home-page.&n...

      Publicado 08 de mar. de 2016 · Tal Admon

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      Default Table Formatting for Help Center articles
      Table formatting seems to be a struggle for a lot of Zendesk admins/agents. We designed our own Zendesk Help Center them...

      Publicado 23 de ago. de 2017 · Lucky Herzberger

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