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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

Publicado 26 de nov. de 2024 · Enrico Monte

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Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

Publicado 27 de out. de 2015 · ZZ Graeme Carmichael

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Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

Publicado 26 de nov. de 2024 · Elena

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Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

Publicado 29 de out. de 2024 · Colby Conway

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Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

Publicado 10 de nov. de 2024 · Sanchez, Santiago

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Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

Publicado 11 de nov. de 2024 · Yvonne P.

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The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

Publicado 09 de mai. de 2019 · Jacob the Moderator

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Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

Publicado 29 de out. de 2024 · Matthew Toenjes

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Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...

Publicado 21 de out. de 2024 · Amy Muller

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Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

Publicado 29 de out. de 2024 · Colby Conway

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