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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to Show/Hide HTML content based on user tags
      Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

      Publicado 12 de jun. de 2021 · Jordan Dayton

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      Is it possible to create parent and child labels in Zendesk?
      Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

      Publicado 17 de set. de 2024 · Asmita Khan

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      Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?
      Hi all,   Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phon...

      Publicado 20 de ago. de 2024 · YC L

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      Tip: How to make a Table Of Contents (TOC) For Article Template
      Prerequisite: File Name: article_page.hbs, style.css, script.js file Time To Read: Max 2 min Time To Embed: Max 4 min...

      Publicado 01 de set. de 2021 · Ifra Saqlain

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      A better email template for Zendesk
      My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

      Publicado 04 de jan. de 2013 · Ben Lucier

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      Tip: Add friendly links to your ticket field help text
      Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

      Publicado 07 de abr. de 2022 · Sam

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      My accordions are cut short
      I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

      Publicado 10 de set. de 2024 · Shadylie Opena

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      How can I change the hero image on the category page?
      Is there a way to change the code so the category hero image is different from the home page hero? I'm not sure what cod...

      Publicado 29 de mar. de 2024 · Perry,Brittany

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      Tricky Situation with Priorities
      Hi All,   My company uses Zendesk across 3 products and I'm bringing a 4th online. This is all within the same brand (i ...

      Publicado 14 de ago. de 2024 · Sam Quirke

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      Targets now becoming Webhooks
      Hello,    I used to have a target that allowed me to add an action to a trigger. The action was “target>Internal note”. ...

      Publicado 13 de ago. de 2024 · Lara Atkins

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