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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
      UPDATE 11/25/2019 : Added link to download working mulibrand template examples at the bottom of this how-to. Here is ho...

      Publicado 24 de jun. de 2019 · Andrew Soderberg

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      Adding a notification banner to your Help Center v2
      Plan Requirement:  Pro Plan and up (if on lower plan see this version) Zendesk level: IntermediateKnowledge: HTML, CSS,...

      Publicado 08 de fev. de 2016 · ModeratorWes

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      Guide Tip: Category page with (conditionally) expandable section lists
      Hi again! I wanted to make some changes to our category pages.. there are several sections where Zendesk provides a "See...

      Publicado 15 de set. de 2021 · Ashleigh Rentz

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      Typing animation / typewriter effect for placeholder of homepage search bar
      What we wanted to achieve: When users land on our zendesk homepage the focus should lie on the search field. Someti...

      Publicado 02 de jan. de 2024 · Nico Bruning

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      Add Tab functionality in the Copenhagen theme
      Hi Community,   This tip is for adding the Tab fetaure to your Guide theme for article page, category, section page...

      Publicado 18 de jun. de 2024 · Ifra Saqlain

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      Home Page Category Display - How to Write If/Then/Else
      Hi guys, I'm having a basic conundrum..I'd like to pick out one of my categories using an if/then in my home page code, ...

      Publicado 24 de mai. de 2024 · Tim Gilbreath

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      How to organize an excellent tickets categorization in Zendesk
      Hi! 👋 More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Jo...

      Publicado 18 de jun. de 2020 · Andrei Kamarouski

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      Turning nested field options into usable placeholders with dynamic content
      If you have nested drop down options, did you know you can create custom placeholders to tap into the text as specific l...

      Publicado 06 de abr. de 2023 · Dan Cooper

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      Seeking Advice on Managing Deleted Comments/Posts in Zendesk Gather
      Hey Zendesk community! I am seeking advice on deleting comments or posts on Zendesk Gather. Does the platform notify the...

      Publicado 27 de mai. de 2024 · Vikas Chawla

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      Help Center - Change default placeholder text in your Search Box
      Zendesk level: BeginnerKnowledge: Copy and Paste :-)Time Required: 5 minutes There are two options you can use to chang...

      Publicado 24 de out. de 2013 · ModeratorWes

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