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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Leave "comments" in help articles when submitting "changes"
      It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

      Publicado 19 de set. de 2024 · Aaran Chilinski - Customer Success Developer

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      Help Center (Guide) Sandbox
      For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

      Publicado 09 de jan. de 2025 · Katerina Soumani

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      Feature request: "Save as Draft" option for published articles within Guide
      Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

      Publicado 18 de fev. de 2022 · Emily Riccardi

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      Feature request: Make custom user fields available in Guide user object
      The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, ema...

      Publicado 13 de abr. de 2021 · Sam

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      Product Feedback: Collapsible Headers built-in to the Help Center article editor toolbar
      Post Title:  Feedback Request: Collapsible Headers built-in to the Help Center article editor toolbar Feature Request...

      Publicado 01 de mai. de 2023 · Manraj Singh

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      Product Feedback: Article Export
      Hello everyone, We noticed that currently Guide: Articles does not include a dedicated export that allows you to downlo...

      Publicado 02 de jun. de 2023 · Atanas Tomov

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      Display Article List in Alpha order by Title
      Hello, I need to display the article list in alphabetical order by title. But, it seems like while I can sort on (e.g.)...

      Publicado 14 de abr. de 2022 · Stephen Kairys

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      Organization - Use domains for determining allowed submitters
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 24 de jan. de 2025 · Nicholas DiCola

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      事前入力済みチケットフォームを設定したところの一部を編集不可（固定・ロック）する
      以下の記事を参照し、フォームの内容を事前に入力済みでURL化が出来ます。 事前入力済みチケットフォームの作成 – Zendeskヘルプ   事前入力済みチケットフォームの事前に設定した項目の内容を エンドユーザー側で編集できないように一部固...

      Publicado 16 de out. de 2024 · 村田 龍也

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      Missing locales to Help Center.
      Concluído
      We are currently working on going live with our webshop for Andorra (English) & Albania (English), but the countries are...

      Publicado 13 de ago. de 2024 · Mathilde

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