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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Publicado 29 de set. de 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

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      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Publicado 05 de mar. de 2025 · Mattias Malré

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      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Publicado 08 de nov. de 2024 · Benoît VISEUR

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      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Publicado 13 de ago. de 2021 · A.J. Bouchard

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      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Publicado 25 de mar. de 2024 · Kirill Akimov

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      I need to enable the SLA so that customers can see it in the help center
      I need to enable the SLA so that customers can see it in the help center

      Publicado 27 de jan. de 2025 · Lucas Almeida

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      Enable end-users to view all their multibrand requests on a single Help Center
      Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

      Publicado 24 de mai. de 2022 · Nicolas Monchaux

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      Feature Request: Multi Select Field - Make Conditional
      Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

      Publicado 17 de out. de 2022 · Martha

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      Drop Down Field: Searchable
      Planejado
      The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

      Publicado 23 de abr. de 2018 · Julian

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