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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Closing ticket not clear enough for final customer
      We have several customer complaints who sent a message > receive answer bot request > and close their demand by clicking...

      Publicado 23 de jul. de 2021 · Dorian

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      Issue with Importing Google Docs into knowledge base
      Hi.  I tried to import articles from google docs to Guide and faced that the text is too small or fond bold in art...

      Publicado 14 de jan. de 2021 · Danila Slezko

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      Import error dialog box should have specific error and file name, and should not disappear after a few seconds
      The problem: Recently when I tried to add a theme by uploading a zipped theme, the import failed, and the error dialog ...

      Publicado 25 de set. de 2019 · Karen D Snyder

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      Implementing a search results sidebar filter like Zendesk's
      I was wondering if you can provide some direction/customize-able code to be able to implement a left hand search result ...

      Publicado 24 de nov. de 2016 · Joakim Lund Andersen

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      Sort comments in ARTICLE by newest to oldest
      Articles that receive user comments only show the oldest comment, to which users have to scroll to see the newest.  Sort...

      Publicado 18 de jan. de 2020 · Jaleel S Beck

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      Feature Request - format links from Knowledge Capture in Live Chat
      Feature Request Summary:  Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a f...

      Publicado 13 de jul. de 2021 · Dani

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      Can you add an option to rename a language?
      I added German and French languages to my help recently and then created some articles in these languages. Then I realiz...

      Publicado 20 de ago. de 2021 · Yulia Ivanova

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      Default Edit Bar to Closed: Links to Headers Land Too Low
      Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidde...

      Publicado 11 de mai. de 2021 · Casey Birkholz

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      Ability to see what users search for via Guide&Widget gone for new accounts
      Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for sel...

      Publicado 27 de mar. de 2020 · Henkka (Pepron)

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      What's New at Zendesk: August 2021
      This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...

      Publicado 20 de ago. de 2021 · Dave Dyson

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