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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Publicado 29 de set. de 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

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      Add a "Visible to" column to the Articles List
      We need the ability to add a "Visible to" column to the list of articles in Guide so that it will display in our Saved L...

      Publicado 07 de jun. de 2021 · Fiona Dirom

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      Add ability to customize the displayed text for a Featured Article
      I like the new featured article option. A likely easy enhancement that I could use already would be the ability to custo...

      Publicado 07 de mar. de 2025 · Summer Polacek

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      Feedback on article multiplacement unique article IDs
      My team is thrilled to see Zendesk implementing the ability to place a single article in multiple sections and brands! I...

      Publicado 01 de out. de 2024 · Ashley C

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      Feature Request: Preserve Line Breaks in Custom Text Fields Displayed in Guide
      Currently, custom text fields in Zendesk do not display line breaks correctly in Guide, causing formatting issues that i...

      Publicado 06 de mar. de 2025 · Jennifer Lee

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      Can size of the media attachment of a video in Help Center can be increased to 400 MB.
      Can size of the media attachment of a video in Help Center can be increased to 400 MB.

      Publicado 06 de mar. de 2025 · Gitanjali Chaudhari

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      [Guide] Article updates/What's new + Agent Accountability
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 05 de mar. de 2025 · Sydney Neubauer

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      Feature Request: Make Content Blocks Functional Within Exisiting HTML Code
      Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

      Publicado 06 de mar. de 2025 · Megan Fallows

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      Request to have Unlisted articles in the Help Center
      Planejado
      It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

      Publicado 31 de jul. de 2023 · Rebeca

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