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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Add sort filters (date, relevance) to default search results
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 23 de jan. de 2025 · Carrie Doring

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      Feature Request: Expand Help Center API to include Article Verification
      Feature Request Summary:  Help Center should have an API endpoint for Article Verification, or attributes within the ex...

      Publicado 28 de dez. de 2022 · Sam

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      Customize Help Center "Follow section" email notification
      Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...

      Publicado 06 de fev. de 2015 · Joris Heuberger

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      Feature request: Ability to have an 'Internal' section (visible to Agents & Admins) at the bottom of articles that are only visible to Signed-In Users
      We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...

      Publicado 19 de fev. de 2025 · Stuart French

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      Zendesk Guide - variables
      Planejado
      Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...

      Publicado 13 de nov. de 2022 · Steven Geller

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      Redirecting our legacy articles to new Zendesk help center articles
      We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard r...

      Publicado 24 de out. de 2024 · Matt Dietsche

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      HTML for Adding Dropdown Menus on Homepage of Help Center
      Hi there,   I'd like to add hover over dropdown menus in our help center that reflect the Category/section hierarchy set...

      Publicado 14 de fev. de 2025 · Kelly Johnson

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      Internal Commenting/Suggestion Feature on Articles
      Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something s...

      Publicado 14 de ago. de 2020 · Katie Murray

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      ヘルプセンター内の検索フィールドでAND検索を単語をスペースで区切る仕様に変更して欲しい
      一般的な検索エンジンで用いられている、ヘルプセンター内の検索フィールド内に複数の文字列を入力し、それぞれがスペースで区切られている場合には「AND検索」になるようにしてほしい

      Publicado 12 de fev. de 2025 · 馬場 史治

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      Help Center - improve 'was this article helpful' and allow user to leave reasons
      Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, an...

      Publicado 06 de dez. de 2016 · Joel Hellman

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