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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Restrict different Help Center Brands
       Would be nice if you could restrict and configure IPs for specific brands/help center whilst allowing others to bypass ...

      Publicado 12 de fev. de 2025 · Jermaine Carthy

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      横串検索サイト登録した場合の検索結果は、「すべてのソース」が表示されるが、Zendeskの記事をまず表示させるようして欲しい
      横串検索サイトを登録した場合の検索結果は、「すべてのソース」がまず表示がさるが、Zendeskの記事（よくお寄せいただくご質問）がまず表示させるように変更することはできませんでしょうか。お客様が、まずZendeskの記事での検索結果を参照後...

      Publicado 12 de fev. de 2025 · 馬場 史治

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      Zendesk does not allow you to bulk find/update articles with deleted authors
      As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we ...

      Publicado 01 de jul. de 2021 · Jimmy Rufo

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      Feature Request: Add the ability to customize the organization subscription email
      Não planejado
      Based on https://support.zendesk.com/hc/en-us/community/posts/360033644874-Customising-organization-subscription-email-t...

      Publicado 12 de abr. de 2021 · Alejandro Colon

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      Can Dynamic content be created in code?
      I want to translate my theme, and dont want to use the admin panel for it. There are local translations for the sidepane...

      Publicado 12 de fev. de 2025 · Alex | Plement

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      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      Publicado 16 de jun. de 2021 · Ryan Boyer

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      Tips and Notes Boxes
      Feature Request Summary:  Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in ...

      Publicado 09 de ago. de 2021 · Rachel Scriven

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      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      Publicado 10 de fev. de 2025 · Chen Shihai

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      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      Publicado 15 de jun. de 2021 · Fiona Dirom

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      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      Publicado 01 de abr. de 2022 · Joel Sandi

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