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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Collision Detection for Guide Articles
      Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...

      Publicado 29 de jan. de 2020 · Matthias Gidda

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      Improve article-editing experience to not lose unsaved changes
      I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...

      Publicado 13 de jul. de 2021 · Maddy Bloomer

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      Knowledge Base Dashboard: add metrics to measure usefulness of the article
      At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...

      Publicado 03 de mar. de 2021 · Mauricio Giraudo

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      Multi-brand help centers and default landing page
      We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...

      Publicado 27 de jul. de 2021 · Sharon S (staff)

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      Embedding video using video-js
      Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...

      Publicado 21 de out. de 2021 · Eri Ichikawa

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      Automatic notifications about assigned to an Agent articles
      Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...

      Publicado 09 de ago. de 2021 · Victoria Dvornikova

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      Feature Request: Ability to export draft content in published articles for translation
      We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...

      Publicado 21 de out. de 2021 · Suzanne Larkins

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      Make it easier to update/archive/draft ALL language versions of an article in one go
      Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...

      Publicado 28 de jun. de 2021 · CJ Johnson

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      New Feature Request: custom protocol on guide links
      Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...

      Publicado 10 de jul. de 2021 · SISTEMA

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      Contextual Help on the Widget articles
      Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...

      Publicado 18 de out. de 2021 · Shino SAOTOME

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