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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).


It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

Publicado 30 de jan. de 2025 · José Antonio Viejo Rodríguez

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Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

Publicado 30 de jan. de 2025 · Ben Spry

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We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

Publicado 20 de dez. de 2021 · Ylan Muller

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I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

Publicado 13 de dez. de 2022 · Renée Meloche

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I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

Publicado 04 de fev. de 2022 · Lisa Parker

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Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

Publicado 03 de abr. de 2023 · Jane M Langschied

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Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

Publicado 20 de jun. de 2024 · Atanas Tomov

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It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

Publicado 19 de set. de 2024 · Aaran Chilinski - Customer Success Developer

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For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

Publicado 09 de jan. de 2025 · Katerina Soumani

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Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

Publicado 18 de fev. de 2022 · Emily Riccardi

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