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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Advanced TinyMCE Editor
      Planejado
      It would be super helpful if Zendesk would implement a more full-featured TinyMCE editor like the one found here. And if...

      Publicado 22 de jan. de 2020 · David Bjorgen

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      Help Center (Guide) Placing the same article in multiple sections/categories
      This is both a request and a query: I recently came across a forum discussion where the possibility of adding an article...

      Publicado 09 de jan. de 2025 · Katerina Soumani

      3

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      HTTP response headers of help center
      Feature Request Summary:  Either Zendesk Guide make the following HTTP response headers for their help centers mandator...

      Publicado 21 de jun. de 2022 · Martin Sasse

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      Missing Countries in the Help Center (Guide)
      As a company expanding into new markets, we are encountering challenges due to the Help Center’s lack of support for cer...

      Publicado 03 de jan. de 2025 · Mathilde

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      Salesforce Integration: allow sync of Zendesk articles to Salesforce
      It should be possible to create articles in Zendesk and to import/synchronize them with Salefore Knowledge DB.

      Publicado 13 de abr. de 2023 · Rafaella Braconi

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      Embed a PDF in Help Center articles
      Having the ability to embed a PDF file into an article would be really beneficial to our clients and myself (the keeper ...

      Publicado 30 de dez. de 2015 · Knowledge Services

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      Create easy options to control link metadata
      Zendesk should create easier options to control metadata in links. Whenever I share links from our help center, I have n...

      Publicado 09 de jan. de 2025 · Molly Exten

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      特定の記事（Guide）閲覧者にメールを配信するためのトリガ機能の追加
      Guide内で作成した特定の記事を閲覧したエンドユーザーに向けて、自動でメールもしくはメッセージを配信できるようなトリガの追加を希望します。

      Publicado 25 de dez. de 2024 · Ueda

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      Global and Brand Specific Variables in Content Blocks
      Request Summary As a Guides user, when I add a content block to an article, the content block will inherit specific term...

      Publicado 30 de out. de 2023 · Royce

      4

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      Additional Bulk Article - "Publish in section"
      Não planejado
      I see the topic posted, Bulk Changes to Guide Sections and Articles https://support.zendesk.com/hc/en-us/community/pos...

      Publicado 21 de mar. de 2019 · Matt McCluskey

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