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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Global and Brand Specific Variables in Content Blocks
      Request Summary As a Guides user, when I add a content block to an article, the content block will inherit specific term...

      Publicado 30 de out. de 2023 · Royce

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      Additional Bulk Article - "Publish in section"
      Não planejado
      I see the topic posted, Bulk Changes to Guide Sections and Articles https://support.zendesk.com/hc/en-us/community/pos...

      Publicado 21 de mar. de 2019 · Matt McCluskey

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      Bulleted List with Checkboxes
      Feature Request SummaryThe regular bulleted list and numbered bulleted list are both very helpful. I would like to have ...

      Publicado 21 de dez. de 2024 · Trisha Tran

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      Issue with Agents Viewing Their Tickets in Guide for Private Groups
      Hi Team,   I’m encountering a recent issue in our Zendesk Guide instance and was wondering if anyone else has experience...

      Publicado 08 de out. de 2024 · Athos Alves De Souza

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      Disable/hide individual profiles
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 20 de dez. de 2024 · Kyle Pinkley

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      Feedback on the Preview Button Behavior in the New Article Editor UI
      Although I do like the new article editor UI, it's really confusing to me that it shows the Preview button, whether you'...

      Publicado 27 de dez. de 2024 · Ashley Boose

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      User segment [Matching users] Add sorting and filtering in UI
      Since “the organization is ignored for agents” the Matching users page from User segment shows all users from the matche...

      Publicado 20 de dez. de 2024 · Vitalii Petrus

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      Ticket Form Feature Request: Condition on Attachments to display Checkbox Field
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 19 de dez. de 2024 · Josef Prandstetter

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      Ability to embed Microsoft Stream videos in articles
      Currently Microsoft Stream videos are not supported to be embedded directly.  This can be done with a workaround using t...

      Publicado 06 de dez. de 2023 · Jonathan Cappelli

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      Hosting Help Center Videos on Microsoft Stream
      Microsoft Stream (Classic) is the newest available video hosting service offered by Zendesk.  Our company just invested ...

      Publicado 09 de mar. de 2023 · Bill Brooks

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