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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Feature request: Article body templates
      A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

      Publicado 30 de mar. de 2021 · Sam

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      Article Verification Rules: "Publication status" filter needed
      The filters currently available for setting up an article verification rule does not include Publication status as a fil...

      Publicado 05 de abr. de 2021 · Ryan Boyer

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      Incorporate Unique Numbers/IDs with Articles
      In an environment where agents are providing support on several different products, providing customers with only the na...

      Publicado 16 de mar. de 2021 · Jonathan Chellis

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      KCS I agents are unable to verify their own articles
      On our system, we have added a default 6-month expiration date for all published articles.  The problem is that KCS I ag...

      Publicado 12 de abr. de 2021 · Mary Paez

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      Feedback on "Zendesk Best Practices for KCS with Guide" Webinar
      Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

      Publicado 05 de abr. de 2021 · Mary Paez

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      Duplicate articles
      Planejado
      It would be very helpful to be able to duplicate articles from Help Centre Article.  

      Publicado 24 de jun. de 2020 · Sancor Seguros

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      Guide - Log in
      When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...

      Publicado 16 de abr. de 2021 · Ibolya Molnár

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      Guide Product Feedback: Change in browser language evaluation?
      Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

      Publicado 19 de mar. de 2021 · Peter Hochstrasser

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      Feature Request for hyperlinks
      I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

      Publicado 19 de mar. de 2021 · Harold Roberts

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      Feature request - allow instancing of duplicate help centers
      We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

      Publicado 21 de out. de 2021 · John Meyers

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