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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide Team Publishing Side Conversations/Comments
      We are excited about the Team Publishing workflow in Guide, but find it sorely lacking any feedback mechanisms between c...

      Publicado 17 de fev. de 2021 · Paul McCabe

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      Knowledge Base Dashboard: add metrics to measure usefulness of the article
      At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...

      Publicado 03 de mar. de 2021 · Mauricio Giraudo

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      Knowledge Capture: Search draft articles
      When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have...

      Publicado 22 de fev. de 2021 · Andreas Ramstad

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      Help Center Template to read from Ticket Fields when using KC App
      It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing h...

      Publicado 11 de ago. de 2021 · Ahmed Esmat

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      Embedding video using video-js
      Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...

      Publicado 21 de out. de 2021 · Eri Ichikawa

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      Better segregation of users between Branded Help Centres
      Hi All,   ISSUE I believe Zendesk requires vastly improved segregation of users between branded Help Centres. At presen...

      Publicado 18 de ago. de 2021 · Stephen

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      Open the Web Widget
      I'd like to request consideration for a web widget feature, please. I'd like the ability to open a specific article in ...

      Publicado 22 de jan. de 2021 · Steve

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      Feature Request: Ability to export draft content in published articles for translation
      We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...

      Publicado 21 de out. de 2021 · Suzanne Larkins

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      Contextual Help on the Widget articles
      Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...

      Publicado 18 de out. de 2021 · Shino SAOTOME

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      Knowledge Center app should also search for "in progress" articles
      What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? ...

      Publicado 16 de fev. de 2021 · Kalle Windefalk

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