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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      I need to enable the SLA so that customers can see it in the help center
      I need to enable the SLA so that customers can see it in the help center

      Publicado 27 de jan. de 2025 · Lucas Almeida

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      Enable end-users to view all their multibrand requests on a single Help Center
      Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

      Publicado 24 de mai. de 2022 · Nicolas Monchaux

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      Feature Request: Multi Select Field - Make Conditional
      Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

      Publicado 17 de out. de 2022 · Martha

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      Drop Down Field: Searchable
      Planejado
      The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

      Publicado 23 de abr. de 2018 · Julian

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      Add sort filters (date, relevance) to default search results
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 23 de jan. de 2025 · Carrie Doring

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      Feature Request: Expand Help Center API to include Article Verification
      Feature Request Summary:  Help Center should have an API endpoint for Article Verification, or attributes within the ex...

      Publicado 28 de dez. de 2022 · Sam

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      Customize Help Center "Follow section" email notification
      Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...

      Publicado 06 de fev. de 2015 · Joris Heuberger

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      Feature request: Ability to have an 'Internal' section (visible to Agents & Admins) at the bottom of articles that are only visible to Signed-In Users
      We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...

      Publicado 19 de fev. de 2025 · Stuart French

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      Zendesk Guide - variables
      Planejado
      Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...

      Publicado 13 de nov. de 2022 · Steven Geller

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      Redirecting our legacy articles to new Zendesk help center articles
      We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard r...

      Publicado 24 de out. de 2024 · Matt Dietsche

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