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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      Publicado 16 de jun. de 2021 · Ryan Boyer

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      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      Publicado 10 de fev. de 2025 · Chen Shihai

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      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      Publicado 15 de jun. de 2021 · Fiona Dirom

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      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      Publicado 01 de abr. de 2022 · Joel Sandi

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      Customize Login Page of End Users
      Não planejado
      I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

      Publicado 21 de mar. de 2023 · Furkan Gündüz

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      Hide Ticket Forms based on Customer Organisation
      I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

      Publicado 19 de dez. de 2024 · Andrew English

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      Light Agents comments to their own tickets via Help Center should be visible in Help Center
      Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

      Publicado 01 de mar. de 2022 · Josef Prandstetter

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      Bot/AI Agent searching articles restricted to a section of the Guide
      It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

      Publicado 30 de jan. de 2025 · José Antonio Viejo Rodríguez

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      Suggested search result discrepancies
      Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

      Publicado 30 de jan. de 2025 · Ben Spry

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      Allow admins to set a different management permission as the default in Guide
      Planejado
      We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

      Publicado 20 de dez. de 2021 · Ylan Muller

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