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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Text wrapping and image alignment for images in Knowledge Base articles?
      I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

      Publicado 13 de dez. de 2022 · Renée Meloche

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      Use Markdown in the editor to create Knowledge Center / Guide Articles?
      Respondido
      I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

      Publicado 04 de fev. de 2022 · Lisa Parker

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      Need to arrange promoted articles
      Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

      Publicado 03 de abr. de 2023 · Jane M Langschied

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      Product Feedback: Videos in Help Center
      Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

      Publicado 20 de jun. de 2024 · Atanas Tomov

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      Leave "comments" in help articles when submitting "changes"
      It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

      Publicado 19 de set. de 2024 · Aaran Chilinski - Customer Success Developer

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      Help Center (Guide) Sandbox
      For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

      Publicado 09 de jan. de 2025 · Katerina Soumani

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      Feature request: "Save as Draft" option for published articles within Guide
      Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

      Publicado 18 de fev. de 2022 · Emily Riccardi

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      Feature request: Make custom user fields available in Guide user object
      The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, ema...

      Publicado 13 de abr. de 2021 · Sam

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      Product Feedback: Collapsible Headers built-in to the Help Center article editor toolbar
      Post Title:  Feedback Request: Collapsible Headers built-in to the Help Center article editor toolbar Feature Request...

      Publicado 01 de mai. de 2023 · Manraj Singh

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      Product Feedback: Article Export
      Hello everyone, We noticed that currently Guide: Articles does not include a dedicated export that allows you to downlo...

      Publicado 02 de jun. de 2023 · Atanas Tomov

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