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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Zendesk does not allow you to bulk find/update articles with deleted authors
      As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we ...

      Publicado 01 de jul. de 2021 · Jimmy Rufo

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      Feature Request: Add the ability to customize the organization subscription email
      Não planejado
      Based on https://support.zendesk.com/hc/en-us/community/posts/360033644874-Customising-organization-subscription-email-t...

      Publicado 12 de abr. de 2021 · Alejandro Colon

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      Can Dynamic content be created in code?
      I want to translate my theme, and dont want to use the admin panel for it. There are local translations for the sidepane...

      Publicado 12 de fev. de 2025 · Alex | Plement

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      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      Publicado 16 de jun. de 2021 · Ryan Boyer

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      Tips and Notes Boxes
      Feature Request Summary:  Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in ...

      Publicado 09 de ago. de 2021 · Rachel Scriven

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      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      Publicado 10 de fev. de 2025 · Chen Shihai

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      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      Publicado 15 de jun. de 2021 · Fiona Dirom

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      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      Publicado 01 de abr. de 2022 · Joel Sandi

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      Customize Login Page of End Users
      Não planejado
      I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

      Publicado 21 de mar. de 2023 · Furkan Gündüz

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      Hide Ticket Forms based on Customer Organisation
      I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

      Publicado 19 de dez. de 2024 · Andrew English

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