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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Feature request: Article body templates
      A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

      Publicado 30 de mar. de 2021 · Sam

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      Team Publishing: Comments to Assignee
      When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...

      Publicado 03 de jun. de 2020 · Ryan Boyer

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      Incorporate Unique Numbers/IDs with Articles
      In an environment where agents are providing support on several different products, providing customers with only the na...

      Publicado 16 de mar. de 2021 · Jonathan Chellis

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      Feedback on "Zendesk Best Practices for KCS with Guide" Webinar
      Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

      Publicado 05 de abr. de 2021 · Mary Paez

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      Answer Bot - Show transcript to Chat agents
      Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

      Publicado 07 de nov. de 2019 · Jalle van Goor den Oosterlingh

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      Duplicate articles
      Planejado
      It would be very helpful to be able to duplicate articles from Help Centre Article.  

      Publicado 24 de jun. de 2020 · Sancor Seguros

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      Don't convert an upvote to a downvote
      I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

      Publicado 24 de out. de 2019 · Dan Cooper

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      Guide Product Feedback: Change in browser language evaluation?
      Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

      Publicado 19 de mar. de 2021 · Peter Hochstrasser

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      Feature Request for hyperlinks
      I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

      Publicado 19 de mar. de 2021 · Harold Roberts

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      Feature request - allow instancing of duplicate help centers
      We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

      Publicado 21 de out. de 2021 · John Meyers

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