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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide Team Publishing Side Conversations/Comments
      We are excited about the Team Publishing workflow in Guide, but find it sorely lacking any feedback mechanisms between c...

      Publicado 17 de fev. de 2021 · Paul McCabe

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      Collision Detection for Guide Articles
      Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...

      Publicado 29 de jan. de 2020 · Matthias Gidda

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      Knowledge Base Dashboard: add metrics to measure usefulness of the article
      At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...

      Publicado 03 de mar. de 2021 · Mauricio Giraudo

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      Multi-brand help centers and default landing page
      We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...

      Publicado 27 de jul. de 2021 · Sharon S (staff)

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      Embedding video using video-js
      Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...

      Publicado 21 de out. de 2021 · Eri Ichikawa

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      Open the Web Widget
      I'd like to request consideration for a web widget feature, please. I'd like the ability to open a specific article in ...

      Publicado 22 de jan. de 2021 · Steve

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      Automatic notifications about assigned to an Agent articles
      Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...

      Publicado 09 de ago. de 2021 · Victoria Dvornikova

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      Feature Request: Ability to export draft content in published articles for translation
      We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...

      Publicado 21 de out. de 2021 · Suzanne Larkins

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      Contextual Help on the Widget articles
      Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...

      Publicado 18 de out. de 2021 · Shino SAOTOME

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      Knowledge Center app should also search for "in progress" articles
      What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? ...

      Publicado 16 de fev. de 2021 · Kalle Windefalk

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