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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Knowledge Capture: Search draft articles
      When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have...

      Publicado 22 de fev. de 2021 · Andreas Ramstad

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      Increasing maximum number of User Segments
      Hi - I would love to be able to increase the maximum use segments available in Guide.  We use user segments as a way to...

      Publicado 02 de fev. de 2021 · Lucy Long

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      Help Center Template to read from Ticket Fields when using KC App
      It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing h...

      Publicado 11 de ago. de 2021 · Ahmed Esmat

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      Better segregation of users between Branded Help Centres
      Hi All,   ISSUE I believe Zendesk requires vastly improved segregation of users between branded Help Centres. At presen...

      Publicado 18 de ago. de 2021 · Stephen

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      Incorrect URL in breadcrumbs on search results page
      We noticed on the search results page that the first item in the breadcrumbs list will redirect to different URLs. On an...

      Publicado 23 de fev. de 2021 · Aurel

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      End-user contribute to (edit) Guide articles
      We would like to be able to allow our end-users to contribute to Guide knowledge articles.  (selected) End-users can:  ...

      Publicado 29 de jan. de 2021 · Nicky Lilja

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      What's new in Zendesk - January 2021 product updates
      Check out the latest from Zendesk in our monthly roundup of product updates:  What's new in Zendesk: January 2021

      Publicado 21 de jan. de 2021 · Brett Bowser

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      Google docs overwrite
      I think it would be useful for the imported google docs document to overwrite the existing document within guide. We wou...

      Publicado 27 de jan. de 2021 · Mat Kelley

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      Time feature for support guides
      Hi There,  Is it possible if in the future we can set up the amount of time required to set up a feature on a support g...

      Publicado 19 de jan. de 2021 · Georgia Pannell

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      Help Center API で公開操作を実行したい
      ZenDesk Guideの「記事の管理」で可能な操作を、Help Center APIで操作できるように要望します。特に以下３点が重要です。 1. カテゴリやレビューステータスでの絞り込み（進行中／レビュー待ち／公開準備環境）2. 公開...

      Publicado 08 de jan. de 2021 · 平中　大次郎

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