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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Publicado 28 de jul. de 2023 · Cong Hd

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      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Publicado 12 de fev. de 2025 · Kashif Qadrii

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      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Publicado 09 de set. de 2022 · Will Yolen

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      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Publicado 28 de fev. de 2024 · Joshua Bentley

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      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 07 de fev. de 2025 · Alex Duffey

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      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Publicado 16 de ago. de 2024 · Michael Koerner

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      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 08 de mai. de 2024 · Bobby Koch

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Publicado 09 de fev. de 2025 · Nikki Mier

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      Messaging Feature Request - Time-based triggers
      Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

      Publicado 22 de abr. de 2024 · Marius Wilhelmi

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      Chat should support attaching any file type + paste images directly into chat
      Respondido
      We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

      Publicado 04 de abr. de 2024 · Mor Gazith

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