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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      One-agent departments are not notified of incoming messaging sessions
      Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

      Publicado 25 de fev. de 2025 · Alina Anton

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      Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours
      We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...

      Publicado 14 de abr. de 2023 · Mira

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      Feature request - Repeat incoming chat notifications every x seconds
      I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

      Publicado 25 de set. de 2020 · Andrew Lo

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      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Publicado 18 de fev. de 2025 · AntonMi

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      Google Tag Manager Events Zendesk Messaging
      We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

      Publicado 20 de jul. de 2023 · Roel Bongartz

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      Messenger should use same authentication as Support/Talk
      We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

      Publicado 10 de fev. de 2025 · Matthew Surowiec

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      Unable to sign in or reset password
      We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

      Publicado 26 de out. de 2023 · Swag

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      Request: Add Time-Based Messaging Triggers similar to Chat
      Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

      Publicado 27 de dez. de 2022 · Jeremy Mifsud

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      Prevent Agent Status Change If Another Agent Is Not Available
      Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

      Publicado 03 de fev. de 2022 · Ria Harris

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      Custom Avatar for System Responses
      Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

      Publicado 11 de mar. de 2024 · Joshua Bentley

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