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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...

Publicado 01 de dez. de 2023 · Atanas Tomov

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Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

Publicado 20 de mai. de 2022 · Shane Monaco

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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

Publicado 26 de out. de 2023 · Bill Reed

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Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

Publicado 30 de mai. de 2023 · Jason Thees

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publicado 25 de out. de 2024 · Nikki Goodson

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Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

Publicado 11 de jan. de 2019 · Claire

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When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

Publicado 14 de jan. de 2025 · Jason Kadlec

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Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

Publicado 17 de out. de 2023 · Thomas Barry

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We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

Publicado 31 de mai. de 2022 · Trudy Slaght

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Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

Publicado 03 de jan. de 2025 · Juliet Nelson

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