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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Create feature for WhatsApp channel
      Respondido
      Agents are not able to broadcast a message to multiple users on WhatsApp channel or initially send out a WhatsApp messag...

      Publicado 24 de jun. de 2021 · Stephanie Ng

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      Automatically account for daylight savings time
      When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or ...

      Publicado 13 de out. de 2016 · carl

      14

      Seguidores

      7

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      11

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      'Assume agent' /'Log in as' option
      Respondido
      I spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as ...

      Publicado 15 de nov. de 2016 · Sam Trachtenberg

      11

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      4

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      14

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      Improving the accuracy of Japanese search in the messaging Answer bot.
      Feature Request Summary I want to improve the accuracy of the Answer bot's Japanese search in messaging. Add a menu wh...

      Publicado 11 de nov. de 2021 · 小林正左子

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      Search function within Flow Builder
      The more complex the flow, the more difficult it becomes to find mistakes in the steps.Therefore, I would like to have a...

      Publicado 15 de out. de 2021 · 小林正左子

      2

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      How to stop the auto notification as we read the customer text already (LINE) ?
      Respondido
      We have got big complaints from the customers aswhy don't you reply me? I saw the status show as you read my texts alrea...

      Publicado 04 de jun. de 2021 · Customer Service Manager

      2

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      Başka bir web sayfasına geçince bağlanan müşteriyi göremiyorum
      Canlı destek bir sayfada açıkken başka bir web sayfası açtığım zaman müşteri bağlantısında uyarı gelmiyor. Zil çalması g...

      Publicado 23 de nov. de 2021 · Aysegul Nuhoglu

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      Chat Simulation Zendesk
      Respondido
      Post Title: Chat Simulation Zendesk Feature Request Summary:  Currently, Chat simulation is only available if there is...

      Publicado 22 de nov. de 2021 · Jah Tan

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      Report a BUG about the FAQs page
      Issue description: When your end-user click to get into the FAQs, it shows an error that you cannot go back to the last ...

      Publicado 15 de nov. de 2021 · Brian

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      demande d'amélioration sur le Flowbuilder
      - Dans les messages du Bot on ne peut pas configurer un hyperlink, - Dans les messages du Bot on ne peut pas inclure ...

      Publicado 05 de nov. de 2021 · Lisa

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