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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Feature Request: Manual Log-Off of Chat Agents
      Respondido
      Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accident...

      Publicado 16 de jul. de 2021 · Scott Bauer

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      Let me search for the email address of a chatter from the search bar
      When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very...

      Publicado 29 de jun. de 2021 · CJ Johnson

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      Need ability to simulate multiple chats
      Respondido
      406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...

      Publicado 02 de set. de 2021 · Michael Mulligan

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      Feature Request: Max Limit for Customer Wait Time
      Não planejado
      With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...

      Publicado 26 de jul. de 2021 · Meg Gallear

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      Changing the way customers give us feedback (text/icons)
      Respondido
      Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...

      Publicado 26 de jul. de 2021 · Stacy Cashin

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      Ratings Requests
      When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...

      Publicado 25 de jun. de 2021 · Dat (Dan) Le

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      Want to Disable Emoji's
      We do not want Emoji's in our chat intractions

      Publicado 23 de mar. de 2021 · Shreyans Mohnot

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      Feature request: Live Chat Audio Notification
      Respondido
      Hello,  Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...

      Publicado 09 de ago. de 2021 · Katie Bartley

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      We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.
      Respondido
      Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...

      Publicado 27 de jul. de 2021 · Null (Null Jin)

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      Agent Workspace UI Chat Department
      Respondido
      Feature Request Summary:  Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...

      Publicado 17 de ago. de 2021 · Khajik Khajadourian

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