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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

      Publicado 29 de set. de 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
      Afixado
      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

      Publicado 08 de mar. de 2023 · Jonathan Aniano

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      Improve Styling for Links in Messaging Widget
      When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...

      Publicado 10 de jun. de 2024 · Kris

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      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Publicado 28 de fev. de 2024 · Joshua Bentley

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      Prevent additional messages after End Session
      When a Messaging session is ended manually via the End Session option or soon via trigger users can still respond via Me...

      Publicado 06 de mar. de 2025 · Kris

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Publicado 09 de fev. de 2025 · Nikki Mier

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      Feature Request: Give Admins Ability to Change Agent Status
      Concluído
      Hi,  Reviving the closed thread about this as this is still not a feature and there's now no avenue to follow-up. The l...

      Publicado 01 de set. de 2022 · CJ Johnson

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      Messaging Reporting - Offered v Accepted
      Request Summary: The ability to be able to report on messaging threads offered v accepted by an agent.  Whilst this is s...

      Publicado 14 de jun. de 2023 · John-Paul Page

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      Ability to remove sending chatbot summaries by email
      When users ask something by chatbot widget, a summary is send by mail when conversation is closed.  It would be better ...

      Publicado 05 de jan. de 2023 · Ludo

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