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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there,   We have a number of client accessible articles that are outdated, and need updating.   I would like to be ab...

      Publicado 20 de fev. de 2025 · Gail Day

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      Feature Request: Macros, Triggers, Automations in Explore
      Feature Request Summary:  I would like to be able to see data related to triggers, macros, and automations in Explore.  ...

      Publicado 18 de mar. de 2022 · CJ Johnson

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      Filter Issues & Images
      Hi Team,   All our internal and customer reporting is run monthly for the full range of the previous month. We also cond...

      Publicado 20 de fev. de 2025 · Melanie Hobman

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      Product Feedback: Web Forms in Explore
      Hello,    Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with t...

      Publicado 21 de fev. de 2025 · Atanas Tomov

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Publicado 25 de fev. de 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Publicado 25 de fev. de 2025 · Stephen McGirr

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      After editing and saving report/ query it doesn't update in dashboard
      Concluído
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automaticall...

      Publicado 02 de jun. de 2022 · Csenge Orban

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      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Publicado 14 de fev. de 2025 · Ana Beatriz Nicolete

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      Add a data table to the FiveTran Schema which captures every time a zendesk user has viewed a ticket
      Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

      Publicado 14 de fev. de 2025 · Kyle Hooper

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      Explorer　ダッシュボードの配信スケジュール設定について
      週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

      Publicado 19 de fev. de 2025 · 加藤　暁生

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