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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      feature request: show country in talk reporting, cant see where users call us from
      Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

      Publicado 18 de fev. de 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Planejado
      When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

      Publicado 29 de jun. de 2021 · CJ Johnson

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      CSAT Customization
      Planejado
      Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

      Publicado 17 de mar. de 2024 · Noriko Gipp

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      Add images to dashboards in the new dashboard builder
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 de dez. de 2024 · Jon Durlauf

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      Let me re-assign dashboard ownership
      Concluído
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publicado 11 de fev. de 2021 · CJ Johnson

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity.  The data set is very limited in...

      Publicado 22 de ago. de 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      Não planejado
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publicado 10 de set. de 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 06 de dez. de 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publicado 12 de fev. de 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publicado 12 de fev. de 2025 · Robby

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