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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature Request: Macros, Triggers, Automations in Explore
      Feature Request Summary:  I would like to be able to see data related to triggers, macros, and automations in Explore.  ...

      Publicado 18 de mar. de 2022 · CJ Johnson

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      After editing and saving report/ query it doesn't update in dashboard
      Concluído
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automaticall...

      Publicado 02 de jun. de 2022 · Csenge Orban

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      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Publicado 14 de fev. de 2025 · Ana Beatriz Nicolete

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      Add a data table to the FiveTran Schema which captures every time a zendesk user has viewed a ticket
      Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

      Publicado 14 de fev. de 2025 · Kyle Hooper

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      Explorer　ダッシュボードの配信スケジュール設定について
      週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

      Publicado 19 de fev. de 2025 · 加藤　暁生

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      feature request: show country in talk reporting, cant see where users call us from
      Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

      Publicado 18 de fev. de 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Planejado
      When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

      Publicado 29 de jun. de 2021 · CJ Johnson

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      CSAT Customization
      Planejado
      Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

      Publicado 17 de mar. de 2024 · Noriko Gipp

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      Add images to dashboards in the new dashboard builder
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 04 de dez. de 2024 · Jon Durlauf

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      Let me re-assign dashboard ownership
      Concluído
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publicado 11 de fev. de 2021 · CJ Johnson

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