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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature Request: Reporting on Article Labels in Explore
      Não planejado
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publicado 10 de set. de 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 06 de dez. de 2023 · Gerald J

      4

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publicado 12 de fev. de 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publicado 12 de fev. de 2025 · Robby

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      Omnichannel Dataset Data Restrictions
      Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...

      Publicado 22 de nov. de 2024 · Elaine Foster-Jones

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Publicado 28 de set. de 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Publicado 26 de nov. de 2019 · Michael Ferri

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      Download reports from the new dashboards on Explore
      Respondido
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Publicado 28 de nov. de 2024 · Mayra

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents.  Using this me...

      Publicado 05 de fev. de 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Publicado 04 de fev. de 2025 · 加藤　暁生

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