Pesquisas recentes

Sem pesquisas recentes

Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Publicado 21 de nov. de 2024 · Stuart French

      5

      Seguidores

      3

      Votos

      5

      Comentários

      Explore report on macro usage
      Não planejado
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Publicado 18 de mai. de 2017 · Permanently deleted user

      95

      Seguidores

      111

      Votos

      48

      Comentários

      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Publicado 30 de abr. de 2024 · Miguel Contreras

      1

      Seguidor

      1

      Votos

      1

      Comentário

      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Não planejado
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Publicado 19 de abr. de 2023 · Anastasia Kachanova

      6

      Seguidores

      5

      Votos

      3

      Comentários

      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Publicado 03 de jul. de 2024 · Georgi Tanchev

      3

      Seguidores

      6

      Votos

      2

      Comentários

      Sending a Scheduled Report in Explore
      Planejado
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Publicado 19 de dez. de 2019 · Ruth Nogueron

      68

      Seguidores

      60

      Votos

      39

      Comentários

      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:https://support.zendesk.com/hc/en-us/articles/8356594785050-Announcing-enhanced-Explore-performance-wit...

      Publicado 08 de jan. de 2025 · 小林正左子

      12

      Seguidores

      8

      Votos

      14

      Comentários

      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Publicado 14 de mar. de 2022 · Zach Burns

      23

      Seguidores

      7

      Votos

      15

      Comentários

      Being able to report on custom fields or statuses in business hours
      We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

      Publicado 27 de mar. de 2024 · Kristin Bouveng

      2

      Seguidores

      1

      Votos

      2

      Comentários

      Allow custom fields in Backlog Dataset
      We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

      Publicado 16 de fev. de 2019 · Barry McBride

      56

      Seguidores

      61

      Votos

      43

      Comentários