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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      How to get a list of articles for each agent and the number of accesses (views) of those articles per month?
      Currently, to get a list of articles by  agent and the number of accesses (views) of those articles per monthb - we have...

      Publicado 23 de fev. de 2021 · Mary Paez

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      Linked problem field is missing in Explore
      I need the ability to report on the field "Linked problems", not sure why a system field would be missing in Explore.  E...

      Publicado 09 de set. de 2021 · Tina Yates

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      Combine Knowledge Capture and Knowledge Base Datasets
      Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets?  Use Case: I would like to break dow...

      Publicado 15 de fev. de 2021 · Chandra Mullineaux

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      Deleting queries used in a Dashboard
      Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These querie...

      Publicado 23 de set. de 2021 · WRO Jacuk-Zurak, Marta

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      View categories in the Zendesk Explore Knowledge Base
      I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base.Without categories, it's completely...

      Publicado 22 de abr. de 2021 · 平中　大次郎

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      Hoping to see article upvotes and downvotes
      I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

      Publicado 16 de fev. de 2021 · Karmen Koit

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      We need to measure linked ticket in a specific section for a specifik user segment
      What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets W...

      Publicado 04 de mar. de 2021 · Kalle Windefalk

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      I want a filter in the Explore attribute
      When adding a data filter in the Explore dashboardYou can use "updater's name" etc.But the choices will include the name...

      Publicado 06 de mai. de 2021 · 蘇詩婷

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      Dashboard Drill in
      Hi there,    I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queri...

      Publicado 08 de set. de 2021 · Vladimir P

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      But in FIND() function when using non-zero start index
      I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario:I have two tick...

      Publicado 24 de set. de 2021 · Terje Nilima Monsen

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